Privacy Policy
Contact Information
2 Chome-65-8 Ikebukuro, Toshima City, Tokyo 171-0014
Phone: +81 3-5927-1205
Email: info@drinothgarden.com
Our Commitment to Data Protection
At TechServe, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you interact with our IT training services and website. We are committed to transparency and protecting your data rights under applicable privacy regulations.
This policy applies to all information collected through our website, training enrollment processes, and communications with our organization. By using our services, you acknowledge that you have read and understand this Privacy Policy.
Last updated: October 31, 2025
Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide when you interact with our services:
- Contact Details: Name, email address, phone number, and mailing address when you submit inquiry forms or register for training programs
- Professional Information: Job title, company name, industry sector, and career objectives related to training needs
- Training Records: Course enrollment data, certification achievements, exam results, and attendance records
- Payment Information: Billing details and transaction history for course fees (processed securely through third-party payment providers)
- Communication Records: Content of inquiries, support requests, feedback, and correspondence with our team
Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and similar technologies:
- ge Data: Pages viewed, time spent on pages, links clicked, and navigation patterns
- Device Information: Browser type, operating system, IP address, and device identifiers
- Technical Data: Referring URLs, access times, error logs, and performance metrics
- Cookie Data: Preferences, session identifiers, and analytics information as described in our Cookie Policy
Legal Basis for Data Processing
We process your personal data based on legitimate legal grounds including contractual necessity for providing training services, your explicit consent for marketing communications, compliance with legal obligations, and legitimate business interests in improving our services and preventing fraud.
How We Use Your Information
Service Delivery and Administration
- Processing training enrollments and managing course registrations
- Delivering training materials, certification documentation, and course content
- Communicating about schedules, location changes, and program updates
- Issuing certificates, tracking certifications, and maintaining training records
- Processing payments and maintaining financial records
- Providing technical support and responding to inquiries
Communications and Marketing
- Sending information about new courses, training opportunities, and certification programs
- Sharing industry insights, best practices, and educational content
- Conducting surveys to gather feedback on training effectiveness
- Promoting relevant services based on your training history and interests
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
Website Improvement and Analytics
- Analyzing websitege patterns to improve navigation and user experience
- Understanding which training programs generate the most interest
- Identifying technical issues and optimizing website performance
- Conducting A/B testing to enhance content presentation
- Generating aggregate statistics about our audience and services
Legal and Security Purposes
- Complying with legal obligations and regulatory requirements
- Preventing fraud, unauthorized access, and security incidents
- Protecting our rights and property in legal proceedings
- Maintaining records for tax, accounting, and audit purposes
Information Sharing and Disclosure
Service Providers and Partners
We may share your information with trusted third-party service providers who assist us in operating our business:
- Payment processors for secure transaction handling
- Email service providers for communications and newsletters
- Analytics platforms for website performance monitoring
- Cloud storage providers for data hosting and backup
- Certification bodies for credential verification and issuance
These providers are contractually obligated to protect your data and use it only for specified purposes.
Certification and Accreditation Bodies
We share necessary information with certification organizations (such as ITIL, ServiceNow, and CompTIA) to process certifications, verify credentials, and maintain official training records as required by accreditation agreements.
Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or when necessary to protect our legal rights, prevent fraud, or ensure the safety of our users and staff.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Security and Protection
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Security Measures
- SSL/TLS encryption for data transmission
- Secure data storage with encrypted databases
- Access controls and authentication systems
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
- Incident response procedures for security breaches
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Training records and certification data are typically maintained for seven years to meet regulatory and professional requirements. Marketing data is retained until you withdraw consent or request deletion.
International Data Transfers
Your information may be transferred to and processed in countries outside. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions recognized by applicable privacy regulations.
Your Privacy Rights
You have the following rights regarding your personal information:
Right to Access
You can request a copy of the personal information we hold about you, including details about how we process your data.
Right to Rectification
You can request correction of inaccurate or incomplete personal information in our records.
Right to Erasure
You can request deletion of your personal data, subject to legal retention requirements and legitimate business needs such as maintaining certification records.
Right to Data Portability
You can request to receive your personal data in a structured, commonly used format and have it transmitted to another organization where technically feasible.
Right to Object
You can object to processing of your personal data for direct marketing purposes or based on legitimate interests. We will stop processing unless we have compelling legitimate grounds to continue.
Right to Withdraw Consent
Where we rely on your consent to process personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.
Exercising Your Rights
To exercise any of these rights, please contact us using the information provided at the top of this page. We will respond to your request within 30 days. You may also file a complaint with your local data protection authority if you believe your rights have been violated.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
- Browse our website without creating an account or submitting inquiries
- Unsubscribe from marketing emails using the link provided in each message
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly in accordance with applicable regulations.
Children's Privacy
Our services are designed for adult professionals seeking IT training and certification. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from a minor without parental consent, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by posting the updated policy on our website with a new "Last updated" date.
We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services after policy updates constitutes acceptance of the revised terms.
Privacy Questions or Concerns?
If you have questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided at the top of this page. We are committed to addressing your concerns and protecting your privacy rights.
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