Terms of Service

Acceptable Use Policy

When using TechServe's services and website, you agree to:

• Provide accurate and complete information during registration and enrollment processes
• Maintain the confidentiality of any account credentials or access codes provided
• Use our services only for lawful purposes and in accordance with professional standards
• Respect intellectual property rights in training materials and course content
• Refrain from disrupting or interfering with our services or other users' access
• Not attempt to gain unauthorized access to any portion of our systems or networks

Prohibited Activities

The following activities are strictly prohibited when using our services:

• Copying, reproducing, or distributing course materials without authorization
• Sharing login credentials or allowing unauthorized access to training content
• Using automated systems or bots to access our website or services
• Submitting false or misleading information during enrollment or certification processes
• Engaging in any form of harassment, discrimination, or inappropriate conduct during training sessions
• Attempting to reverse engineer, decompile, or extract source code from our platform
• Using our services to transmit viruses, malware, or harmful code

Service Access Requirements

To access our training services, you must be at least 18 years of age or have parental consent if younger. You are responsible for obtaining and maintaining compatible devices, internet connectivity, and any software required to access our online training materials. We do not guarantee compatibility with all devices or browsers.

Fairge Guidelines

Our training resources are provided for your professional development. We expect reasonable use of our services, including course materials, instructor support, and online resources. Excessive or abusive use that impacts service availability for other users may result in access restrictions or termination.

Account Creation and Registration

When enrolling in training programs, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Update your account information promptly when changes occur
• Maintain one account per individual unless authorized otherwise
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities conducted through your account

Account Security Responsibilities

You are solely responsible for maintaining the security of your account credentials. This includes choosing strong passwords, not sharing login information with others, and logging out after using shared computers. We are not liable for losses or damages resulting from unauthorized account access due to your failure to maintain security.

Account Suspension and Termination

We reserve the right to suspend or terminate your account if you:

• Violate these Terms of Service or our Acceptable Use Policy
• Engage in fraudulent activity or payment disputes
• Provide false information during registration or enrollment
• Behave inappropriately toward instructors, staff, or other participants
• Fail to comply with certification body requirements or examination rules

Upon termination, your access to training materials and services will be revoked. Course fees are generally non-refundable in cases of termination for policy violations.

Multiple Account Policy

Creating multiple accounts to circumvent restrictions, abuse promotions, or engage in fraudulent activity is prohibited. We may consolidate or terminate duplicate accounts without prior notice.

Service Uptime and Maintenance

While we strive to maintain continuous availability of our website and online training resources, we do not guarantee uninterrupted access. Scheduled maintenance, technical issues, or circumstances beyond our control may temporarily affect service availability. We will make reasonable efforts to notify users of planned maintenance in advance.

Feature Availability

The features and functionality of our services may vary based on your enrollment status, course selection, and geographic location. Not all training programs or certification options may be available in all regions. We reserve the right to introduce new features or discontinue existing ones at our discretion.

Geographic Restrictions

Our training services are primarily designed for users in and may not be available or suitable for all international locations. Course content, certification requirements, and support services may differ based on regional regulations and partnerships with certification bodies. We do not guarantee that all services are accessible from outside.

Service Modifications and Updates

We continuously improve our training programs and may modify course content, schedules, or delivery methods to reflect:

• Updates to certification requirements from accrediting bodies
• Changes in industry best practices and technology platforms
• Enhancements to instructional methods and learning materials
• Feedback from participants and training effectiveness assessments

Enrolled participants will be notified of material changes to their registered courses. We reserve the right to modify, suspend, or discontinue any aspect of our services with reasonable notice.

Content Ownership

All content provided through TechServe's services, including course materials, training guides, video lectures, practice exams, documentation, graphics, and website design, is owned by TechServe or our licensors and is protected by copyright, trademark, and other intellectual property laws. The TechServe name, logo, and related marks are trademarks owned by our organization.

License Grant for Training Materials

When you enroll in a training program, we grant you a limited, non-exclusive, non-transferable license to:

• Access and view course materials for personal educational purposes
• Download materials as permitted within the course platform for offline study
• Use training resources solely for your professional development and certification preparation

This license terminates upon completion of the training program or termination of your account. You may not reproduce, distribute, modify, or create derivative works from our training materials without explicit written permission.

User-Generated Content

If you submit feedback, questions, forum posts, or other content through our services, you grant TechServe a worldwide, royalty-free license to use, reproduce, and display such content for the purpose of providing and improving our training services. You represent that any content you submit does not violate third-party rights or applicable laws.

Copyright Notices and Certification Body Content

Course materials may incorporate content licensed from certification bodies such as ITIL, ServiceNow, and CompTIA. Such content remains the property of the respective owners and is subject to their copyright andge restrictions. Unauthorized reproduction or distribution of certification body materials may result in legal action by the copyright holders.