Building IT Excellence Through Knowledge
Empowering professionals with industry-recognized certifications and practical skills since 2013
Return HomeOur Foundation and Growth
TechServe emerged from a recognized need in Tokyo's technology sector for comprehensive, certification-focused IT service management training. Founded by industry veterans who witnessed the growing demand for skilled ITSM professionals, we established our first training center in Shibuya with a clear vision of excellence in technical education.
Our approach has always centered on bridging the gap between theoretical knowledge and practical application. We recognized early that many IT professionals possessed technical skills but lacked the structured framework knowledge needed to excel in service management roles. This insight shaped our curriculum development and teaching methodology.
Over the years, we expanded our offerings to include ITIL 4 certification paths, ServiceNow administration training, and specialized technical support programs. Each course development was guided by direct feedback from enterprise clients and industry requirements, ensuring our training remained relevant and valuable.
Today, TechServe serves professionals from diverse backgrounds—from recent graduates entering the IT field to experienced technicians seeking advancement. Our training facility in central Tokyo provides a modern learning environment equipped with the latest technology platforms and tools that professionals encounter in real-world service desk and ITSM roles.
We maintain strong relationships with technology companies throughout, providing insights into current industry practices and employment opportunities for our graduates. This network has become an integral part of our value proposition, connecting skilled professionals with organizations seeking certified talent.
Our Teaching Methodology
Evidence-Based Curriculum Design
Our course content draws directly from ITIL Foundation guidelines, ServiceNow best practices documentation, and ITSM industry standards. We regularly update materials to reflect current certification requirements and emerging practices in IT service management. Each learning module incorporates real-world scenarios and case studies derived from actual service desk operations.
Structured Learning Progression
We employ a systematic approach that builds knowledge incrementally. Foundation concepts are established first, followed by intermediate applications, and culminating in advanced techniques and certification preparation. This progression ensures learners develop a solid understanding at each stage before advancing to more complex material.
Hands-On Technical Practice
Practical application remains central to our methodology. Students work with actual ServiceNow instances, ticketing systems, and ITSM tools during training sessions. Laboratory exercises simulate real service desk environments, providing experience with incident management, change requests, and service catalog operations before entering professional roles.
Professional Standards and Assessment
We adhere to official certification body standards in our assessment methods. Regular knowledge checks, practical assignments, and mock examinations prepare students for actual certification testing. Our instructors provide detailed feedback on areas requiring additional focus, ensuring students meet the competency levels expected by certification authorities and employers.
Professional Instructors
Experienced practitioners with extensive industry backgrounds
Kenji Hayashi
ITIL Expert & Lead Instructor
Holds ITIL Expert certification and has implemented service management frameworks for major financial institutions. Specializes in ITIL Foundation and Practitioner level instruction with focus on process optimization.
Aiko Sato
ServiceNow Certified Administrator
ServiceNow CSA with hands-on experience managing enterprise platforms. Teaches ServiceNow administration courses and guides students through practical implementations and configuration scenarios.
Riku Nakamura
Technical Support Specialist
Former service desk manager with extensive experience in help desk operations and technical troubleshooting. Focuses on practical support skills, communication techniques, and ticketing system proficiency.
Values and Expertise
TechServe operates on fundamental principles that guide our educational approach and student interactions. Professional integrity forms the foundation of our training programs, ensuring that course content accurately represents industry standards and certification requirements. We maintain transparency regarding course objectives, assessment criteria, and certification pathways.
Our expertise spans multiple domains within IT service management. We possess deep knowledge of ITIL 4 framework implementation, having trained professionals across various organizational contexts. Our instructors bring practical experience from service desk operations, incident management teams, and ITSM tool administration roles. This combination of theoretical understanding and operational experience enhances the practical relevance of our training.
Continuous improvement drives our curriculum development process. We regularly review course effectiveness, incorporate feedback from employers hiring our graduates, and update content to reflect evolving industry practices. This commitment ensures our training maintains alignment with current workplace requirements and certification body standards.
Student success represents our primary metric of achievement. We measure this through certification pass rates, employment outcomes, and professional advancement of our graduates. Our support extends beyond classroom instruction, offering resources for exam preparation, career guidance, and ongoing professional development in the ITSM field.
The Tokyo technology sector continues to expand, creating sustained demand for qualified IT service management professionals. TechServe responds to this need by providing accessible, high-quality training that prepares individuals for meaningful careers in technical support and service delivery roles. Our established presence in the market and industry connections position us to serve this ongoing requirement effectively.
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