Professional Certification Programs
Comprehensive training pathways for ITIL, ServiceNow, and technical support specializations
Return HomeOur Training Methodology
TechServe employs a structured approach to IT service management education that combines theoretical foundations with practical application. Our methodology recognizes that effective ITSM training requires both comprehensive knowledge of frameworks and hands-on experience with tools and processes used in professional environments.
Each course follows a progressive learning model where foundational concepts establish the basis for more advanced topics. Instructors present material through lectures, demonstrations, and guided exercises that reinforce key principles. Laboratory sessions provide opportunities to apply learned concepts in simulated service desk scenarios and actual platform configurations.
Assessment occurs throughout the training period through knowledge checks, practical assignments, and mock examinations. This continuous evaluation identifies areas requiring additional focus and ensures students meet competency standards before attempting official certification exams. Instructors provide detailed feedback to guide improvement and strengthen understanding.
Our course design aligns with certification body requirements while incorporating practical insights from industry experience. This dual focus ensures graduates possess both the theoretical knowledge needed for certification and the operational skills required in professional ITSM positions.
2 Chome-65-8 Ikebukuro, Toshima City, Tokyo 171-0014. This course covers the service value system, four dimensions of service management, and key practices essential for modern IT service delivery. Designed for professionals seeking entry into ITSM roles or current IT staff requiring formalized framework knowledge.
Course Benefits
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Understanding of service management fundamentals and ITIL terminology
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Knowledge of service value chain activities and practices
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Preparation for ITIL 4 Foundation certification examination
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Foundation for advanced ITIL certifications and ITSM roles
Learning Process
Duration: 3 weeks (36 hours) | Format: Evening and weekend sessions
Structured curriculum covering all exam domains through instructor-led sessions, group discussions, and individual study. Includes practice examinations and review sessions to ensure certification readiness. Course materials include 2 Chome-65-8 Ikebukuro, Toshima City, Tokyo 171-0014.
Course Benefits
- ✓ Understanding of service management fundamentals and ITIL terminology
- ✓ Knowledge of service value chain activities and practices
- ✓ Preparation for ITIL 4 Foundation certification examination
- ✓ Foundation for advanced ITIL certifications and ITSM roles
Learning Process
Duration: 3 weeks (36 hours) | Format: Evening and weekend sessions
Structured curriculum covering all exam domains through instructor-led sessions, group discussions, and individual study. Includes practice examinations and review sessions to ensure certification readiness. Course materials include 2 Chome-65-8 Ikebukuro, Toshima City, Tokyo 171-0014.
ServiceNow Administration Training
Platform Configuration and Management Skills
Practical training in ServiceNow platform administration covering instance configuration, user management, workflow design, and service catalog implementation. Prepares students for ServiceNow Certified System Administrator (CSA) examination through hands-on exercises with actual platform instances.
Course Benefits
- ✓ Operational proficiency with ServiceNow platform administration
- ✓ Configuration skills for incidents, problems, and change management
- ✓ Preparation for ServiceNow CSA certification examination
- ✓ Qualification for ServiceNow administrator positions
Learning Process
Duration: 4 weeks (48 hours) | Format: Evening and weekend sessions
Intensive hands-on training with dedicated ServiceNow development instances. Students complete configuration exercises, workflow implementations, and platform customizations. Includes practical assessments and mock certification examination preparation.
IT Support Specialist Program
Technical Support and Service Desk Excellence
Comprehensive training for technical support roles covering help desk operations, incident management, troubleshooting techniques, and customer service skills. Combines technical knowledge with communication abilities essential for effective service desk performance and user support.
Course Benefits
- ✓ Technical troubleshooting skills for common IT issues
- ✓ Service desk procedures and ticketing system proficiency
- ✓ Communication techniques for technical support interactions
- ✓ Qualification for entry-level technical support positions
Learning Process
Duration: 6 weeks (54 hours) | Format: Evening and weekend sessions
Practical training including simulated service desk scenarios, live troubleshooting exercises, and customer interaction role-playing. Students work with actual ticketing systems and practice technical support workflows. Assessment through practical demonstrations and knowledge evaluations.
Course Comparison Matrix
Select the program aligned with your career objectives
| Feature | ITIL 4 Foundation | ServiceNow Admin | IT Support Specialist |
|---|---|---|---|
| Duration | 3 weeks (36 hours) | 4 weeks (48 hours) | 6 weeks (54 hours) |
| Primary Focus | Framework and methodology | Platform administration | Technical support operations |
| Certification | ITIL 4 Foundation (AXELOS) | ServiceNow CSA | Course completion certificate |
| Prerequisites | None required | Basic IT knowledge recommended | None required |
| Career Path | Service management roles | Platform administrator positions | Help desk and support roles |
| Hands-On Practice | Case studies and scenarios | Extensive platform labs | Simulated support scenarios |
| Investment | ¥180,000 | ¥240,000 | ¥210,000 |
Course Selection Guidance
Choose ITIL 4 Foundation if you seek comprehensive understanding of service management frameworks and principles applicable across various ITSM contexts. This course provides foundational knowledge valuable for any IT service role and serves as prerequisite for advanced ITIL certifications.
Select ServiceNow Administration if your goal involves platform-specific expertise and you aim to work with ServiceNow implementations. This technical course requires comfort with software configuration and prepares you for specialized administrator positions in organizations using ServiceNow.
Consider IT Support Specialist if you're entering the IT field or transitioning from non-technical backgrounds. This comprehensive program develops both technical troubleshooting abilities and communication skills essential for successful service desk performance.
Professional Standards and Protocols
Certification Alignment
All course content aligns with official certification body requirements. ITIL 4 Foundation curriculum follows AXELOS published syllabus covering all examination domains. ServiceNow Administration training adheres to ServiceNow CSA exam specifications. This alignment ensures students receive preparation directly relevant to certification achievement.
Industry Best Practices
Training incorporates established ITSM best practices recognized throughout the technology sector. Course material references ITIL guidance, ServiceNow documentation, and industry standards for service desk operations. Students learn approaches proven effective in professional service management environments.
Quality Assurance
We maintain high standards for instructor qualifications, course materials, and training delivery. All instructors hold relevant certifications and possess practical ITSM experience. Course content undergoes regular review to maintain accuracy and relevance. Student feedback informs continuous improvement of training programs.
Assessment Standards
Student evaluation follows structured criteria aligned with certification requirements. Knowledge assessments mirror official examination formats. Practical assignments require demonstration of operational competency. This rigorous assessment approach ensures graduates possess both theoretical understanding and practical capabilities.
Training Environment and Resources
ServiceNow Platform Access
Students receive dedicated ServiceNow development instances for hands-on practice. These personal instances remain available throughout the course duration, enabling configuration exercises, workflow development, and independent exploration of platform capabilities.
Ticketing System Labs
Simulated service desk environment with ticketing systems replicating professional help desk operations. Students practice incident logging, ticket management, escalation procedures, and resolution workflows in realistic scenarios.
Official Course Materials
Comprehensive study resources including official ITIL 4 Foundation materials, ServiceNow documentation, and technical support guides. Digital resources provide ongoing reference beyond course completion.
Modern Training Facility
Computer laboratory equipped with current hardware and software supporting all training activities. High-speed internet connectivity enables seamless access to cloud platforms and online resources during instruction sessions.
Combined Training Programs
ITSM Professional Package
Combination of ITIL 4 Foundation and ServiceNow Administration courses provides comprehensive ITSM knowledge with platform-specific skills. This integrated program prepares students for diverse service management roles requiring both framework understanding and technical capabilities.
Service Desk Professional Package
ITIL 4 Foundation combined with IT Support Specialist training creates strong foundation for service desk careers. Students gain both framework knowledge and practical support skills, positioning them effectively for help desk and technical support positions.
Complete ITSM Specialist Package
All three courses combined provide comprehensive preparation for ITSM career spanning framework knowledge, platform administration, and technical support capabilities. This complete program offers maximum career flexibility and advancement potential.
Note: Combined packages offer financial savings while providing integrated learning experience. Package participants may schedule courses sequentially or with brief intervals based on availability and individual learning preferences.
Frequently Asked Questions
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